You're keeping in step, in the line, got your chin held high and you feel just fine 'cause you do what you're told... But inside your heart it is black and it's hollow and it's cold. Just how deep do you believe? Will you bite the hand that feeds? Will you chew until it bleeds? Can you get up off your knees? Are you brave enough to see? Do you want to change it?
Rock Band got me hooked on this song by Nine Inch Nails, and it's ironic how well it fits with my current situation at work.
My boss was new, yes, but she had a lot of management experience behind her and she proved to me beyond doubt that she knows how to manage people. She identified early on what I've already told you in previous blog posts - my fellow supervisors and I are being overworked. Each week there are a new batch of reports for us to complete over and above our already heavy workload, on top of assisting our agents in real time and having to deal with escalated calls (customers asking to speak to a supervisor, basically... which happens far more often than you might imagine). She saw what was plain to see, and the rumour goes that she communicated as much to her peers (my other bosses) and her superiors.
She's no longer with the company.
Combined with the fact that they have hired more supervisors than they need, implying they may intend to get rid of some of us, the loss of one of the best bosses I've ever had has destroyed my sense of job security and my motivation for even showing up for work.
If you know of any well-paying jobs in the Brampton area, let me know: I'm looking.
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